ISO 9001

The Standard

ISO 9001 is the recognized national and international standard for quality. The standard consists of a series of Quality Management System standards that are designed to facilitate and enable consistency of a product or service and thereby ensure that customer requirements are met or exceeded. The standard can be applied in any manufacturing or service sector.

The Benefits

The business benefits brought by a quality management certification will include:

• Improved product quality.
  
• Increased customer satisfaction.
  
• Reduced operating costs with a focus on continual improvement, resulting in efficient operational processes.

Furthermore, certification enables you to demonstrate your commitment to quality, which can meet customer expectations and enhance customer satisfaction. It can also build the reputation of your brand, motivate staff and improve stakeholder relationships.

Our Role

With a unique knowledge of industry processes and a focus on improvement, CICS offers:

• Specialist auditors who really understand your industry and its business processes.
  
• Risk- and processed-based audits focused on continual improvement, not just paper work. In other words, we help you turn the audit process into a business opportunity!
• Seamless integration with other certification standards, such as ISO 14001 and OHSAS 18001, and product conformity schemes.
  
• Good communication - you are part of the certification process at all times. We work together to ensure that the certification process is efficient, cost-effective and meets your business objectives.

Regular CICS surveillance assessments will help you to monitor and improve the effectiveness of both your management system and your processes, improving reliability and overall performance.